Return & Refund Policy

Return & Refund Policy

Effective Date: February 17, 2026

At Couple Photo Jewels, your satisfaction is our priority. We want you to love your personalized photo jewelry. If you're not completely satisfied with your purchase, we offer a hassle-free return and refund policy.

7-Day Money Back Guarantee

We offer a 7-day money back guarantee on all our products. If you are not satisfied with your purchase, you can return it within 7 days of receiving your order for a full refund.

Eligibility for Returns

To be eligible for a return and refund, your item must meet the following conditions:

  • The item must be returned within 7 days of delivery
  • The item must be unused and in the same condition that you received it
  • The item must be in its original packaging
  • You must provide proof of purchase (order number or receipt)

How to Initiate a Return

To start a return, please follow these steps:

  1. Contact us at couplephotojewels.in with your order number
  2. Provide the reason for your return
  3. We will provide you with return instructions and shipping address
  4. Pack the item securely in its original packaging
  5. Ship the item back to us using a trackable shipping method

Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5-7 business days, and a credit will automatically be applied to your original method of payment.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect.

Non-Returnable Items

Please note that customized and personalized items cannot be returned unless they are defective or damaged upon arrival.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at: couplephotojewels.in

We appreciate your business and are committed to ensuring your complete satisfaction!